Help Me, my internet doesn’t work.
It has to be frustrating, your broad band connection is down and you call tech support for some help.
The technician on the other end of the line is polite and seems to know what they are talking about, but you still have no idea of what they are saying.
At one stage they may have you look at the back of your modem/router. To the untrained it jus looks like a group of wires and calbes. the following illustrations may help to clarify things.
Above is a typical ADSL Modem/Router. Above that is a typical Modem/Router Powersupply. They may not look exactly like yours, but the pictures should still be helpful
Connections:
- Power: It is where we unplug/plug in the power supply. It normally is a small round hole that looks like the example
- ADSL Internet: this is where you plug in the line from your telephone connection
- LAN: You may only have one (not four) This is where you plug in the cable that connects the modem/router to your computer. They look like fat telephone connections
- Some people have a USB connection rather than a LAN (Ethernet) connection, but that is not too common.
We hope this makes your computing a bit easier.
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