Big Pond. They have done it again. Be careful
In the past 2 weeks I have received some calls from customers. The rang Telstra regarding questions with their mobile phone accounts.
While on the line the customer service rep mentioned that they don't seem to be using their broadband much and might consider changing to a less expensive plan.
Some how by the time the call ended they had signed up for Big Pond wireless.
Yes the initial monthly charge may be less, but the plan they signed up for was had a 200 MB limit. Anything over the 200 MB carries a high surcharge.
In one case the person thought they were requesting information on the plan, but, son of a gun, a few days latter the wireless modem appears at their door step. Next comes an email telling them about their new, wonderful 3 year contract.
There is a place for wireless broadband but normally it is best suited to a laptop that does some travelling, not a desktop with an existing ADSL connection.
Also if you want wireless Big Pond offers a great service, although an expensive one
But it seems the customer service reps are a bit over-enexcited in promoting their product.
Sidenote: a recent Widow's update was 248 MB. This one update would put you over your 200 MB plan
If you have recently been taken on the wireless journey ring Big Pond Accounts and see about cancelling and have all charges reversed or stopped.
While on the line the customer service rep mentioned that they don't seem to be using their broadband much and might consider changing to a less expensive plan.
Some how by the time the call ended they had signed up for Big Pond wireless.
Yes the initial monthly charge may be less, but the plan they signed up for was had a 200 MB limit. Anything over the 200 MB carries a high surcharge.
In one case the person thought they were requesting information on the plan, but, son of a gun, a few days latter the wireless modem appears at their door step. Next comes an email telling them about their new, wonderful 3 year contract.
There is a place for wireless broadband but normally it is best suited to a laptop that does some travelling, not a desktop with an existing ADSL connection.
Also if you want wireless Big Pond offers a great service, although an expensive one
But it seems the customer service reps are a bit over-enexcited in promoting their product.
Sidenote: a recent Widow's update was 248 MB. This one update would put you over your 200 MB plan
If you have recently been taken on the wireless journey ring Big Pond Accounts and see about cancelling and have all charges reversed or stopped.
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